New Zealand

Service Manager


Job Description

  • Permanent, full-time position
  • Nelson

Help shape the future of Education

He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga

We work to shape an education system that delivers equitable and excellent outcomes

At Te Tāhuhu o te Mātauranga – Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga | learners and whānau – families.

We help shape the policies, settings and performance of the education system for early learning, schooling and tertiary. We do this by building relationships and understanding the needs of those who receive our services.

About our group and team

Learning Support is a critical part of Te Mahau in Te Tāhuhu o te Mātauranga – Ministry of Education.

We are charged with leading the education sector in ensuring that children and young people with additional learning needs are supported to achieve their full potential through education.

Our Learning Support practitioners work closely with families, whānau, caregivers, schools and early childhood educators in English and Māori medium settings and other agencies to help maximise learning outcomes and promote social inclusion.

Mō tēnei tūranga – About this role

This role presents an exciting and rewarding opportunity to work in an organisation committed to raising achievement and reducing disparity.

You will lead and work with a committed professional team delivering a range of Learning Support services to tamariki and rangatahi. You and your team will work with whānau, Communities of Learning, clusters of schools, schools/kura, early childhood providers, to strengthen inclusive practices, raise student achievement and deliver on communities’ aspirations.

Please note there is further information in the attached Job Description.

Mōhou ake – About you

The successful applicant will be able to demonstrate:

  • An ability to develop strong connections and networks across the Ministry, local education providers, iwi, communities and whānau to achieve educational priorities for the region
  • A comprehensive understanding of the Treaty of Waitangi and its implications for the work of the Ministry of Education
  • The ability to lead a multi-disciplinary team of professionals and manage workload and resource issues
  • The ability to work collaboratively within the context of the Learning Support Delivery Model to achieve positive outcomes that draw on the combined resources and expertise of the sector, services, and wider community
  • An ability to broker support from across the Ministry and other agencies to deliver joined up work programmes tailored to local needs
  • Experience at influencing and leading innovation, people, programmes, and change
  • The ability to assess needs, risks, and performance issues and address gaps proactively
  • The ability to follow through on complex or sensitive tasks and issues
  • The ability to interpret and use data to inform decisions and to monitor and report on outcomes
  • A relevant tertiary qualification and current full driver’s licence

What can we offer you?

We offer a competitive salary and terms and conditions including access to ongoing, high-quality professional learning and development.

In addition, our practitioners tell us they value the following:

  • ‘The ability to make a positive difference in the lives of children, young people and their whānau and contribute to system wide change is a huge plus’
  • ‘The Ministry offers a strong community of practice and the support of a large organisation, so I never feel isolated or alone’
  • ‘I really value the ability to work closely with [practitioners] from other disciplines. It enhances my own practice and thinking’

Kua rite koe mō tēnei mahi? – Are you ready to make a difference?

We need to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, orientations, and identities. As an organisation, we are committed to building racial equity and excellence in the education sector. We provide flexible working environments where everyone feels relevant, valued and supported.

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply’ button.

In your cover letter we’d like to know:

  • about you, your values, your whakapapa
  • your interest and motivations for this role
  • the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation

For further information please contact Mary Pupich, Manager Learning Support by email to

How to Apply

Applications close at 11:59pm on Sunday, 17 July 2022.

Job Types: Full-Time. Job expires in 29 days.

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