New Zealand

Kiwis’ lack of trust in financial services requires more digging


Financial Markets Authority survey finds less than a third know how to complaing.

FMA chief executive Samantha Barrass.

Less than a third of New Zealanders know how to make a complaint about a financial service provider when things go wrong, a new survey from the Financial Markets Authority has found.

But the market regulator’s chief executive is not jumping to any conclusions about why that may be the case,

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Contact the Writer: Hmcnicol@nbr.co.nz

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