ITEK Solutions provides optimized IT services to small-medium business professionals in the GTA and Southern Ontario, with a special focus on computer support and installations for dental and medical. As trusted advisors, we help our customers embrace digital transformation with innovative and futuristic technology solutions.
We are seeking an Account Receivable specialist who will provide exceptional customer service and delivery coordination for customers, and drivers. Prepare invoices for customers and respond to customer and driver inquiries.
Responsibilities:
- Respond to customer inquiries, in person or on the phone, and investigate complaints regarding the establishment’s goods, services, and policies.
- Take customer orders for goods or services; promote goods or services; respond to inquiries and emergencies; investigate complaints and update accounts.
- Provide information about accounts; update accounts; initiate billing and process payments, receive payment for services, and reconcile month ends.
- Post payments accurately to customer accounts.
- Place calls to customers for overdue payments.
- Send out credit reference requests for any new customers applying for a credit account.
- Process banking accurately on a daily basis.
- Coordinate any required compliance paperwork, record keeping, and customer notification as needed.
- Assist the dispatch team with matters of schedules, routes, and changes.
- Provide backup support for colleagues when required.
Qualification:
- Completion of secondary school is required.
- 2+ years of experience in a customer service/clerical role and accounts receivable and collections experience is required.
- Proven ability to work with minimal supervision and exceed expectations.
- A high degree of proficiency in the use of Microsoft Office Suite.
- Exceptional communication and negotiation skills, both verbal and written and on the telephone.
- Accuracy and attention to detail.
- Ability to multi-task, and juggle competing deadlines and multiple priorities.
Job Type: Full-time
Salary: $40,000.00-$50,000.00 per year
Schedule:
Application deadline: 2022-07-15